| Information for passengers travelling with a wheelchair• On the main screen you will see Book Your Ticket | National ID, Iqamah, or Passport number |
|---|---|
| Before payment:• Tickets will be invalidated in the case of not attending to the train prior to its departure, and passengers will not be refunded for the ticket cost | Cancellation conditions: The Haramain train ticketing system allows easy ticket cancellation, depending on the price of the ticket, issuing date, traveling date, and trip destination |
An e-service provided by Saudi Arabia Railways, enabling the beneficiary to search for and book available trains to and from any destination, on the specified date, while allowing the beneficiary to manage and modify the applied reservations.
20| Once your reservation has been confirmed, you will receive a message on your phone with the reservation number and date | Enter the required personal information then click continue to choose your seat |
|---|---|
| If the rest of the passengers want to travel in economy class, you must make 2 separate bookings, one for the wheelchair passenger, and one for the rest of passengers | It will show you the available trains and their details, including time and number of stops then click Continue |
Cancellation can be made via the website, or at the station if the ticket is purchased in cash , and it can not be canceled by phone.
28